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Job description:

Experience Profile:

5 - 8 years of experience in Data Networking, especially in the enterprise network environment

2+ years of implementation and migration

Excellent hands-on experience on Data Networking technologies and products. Must be hands-on currently.

Experience working in large and multiple data center projects

CCNP

CCIE (R & S) Certified (preferred)

Technical skills:

Excellent hands-on experience on the following technologies:

o Routing protocols EIGRP, OSPF, BGP

o LAN Switching VLAN, VTP, STP, EtherChannel, CoS

o WAN MPLS, MPLS/VPN, MP-BGP

o TCP/IP protocol suite, Quality of Service

o Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.

o Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls

o Data Center Architecture Network, Server, Storage


Excellent hands-on experience on the following products:

o Cisco Catalyst 6500 and other Catalyst Series switches

o Cisco Nexus 7K/5K/2K Series of switches

oCisco Routers 3800, 3900, 7600 Series

o Cisco IOS Software

o Wireless LAN technologies Cisco or Aruba

o WAN Acceleration/optimization Cisco WAAS or Riverbed

o Load balancers Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS

o Firewalls-Cisco ASA Firewall, Juniper SSL VPN

oNetwork Management HPOV, NNM, SolarWinds, ORION etc.

 

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

HCLTech Logo

Company

HCLTech

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

IT Services and IT Consulting

Locations

Wisconsin Dells, Wisconsin, United States

Applicants

Be an early applicant

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