The Job

Transportation Representative, AV

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Support

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In short

As a Transportation Representative in Amazon's Hyderabad TOC, you will facilitate information flow and resolve issues impacting freight pick-up and delivery across NA, India, and EU. This role requires analyzing network data, identifying trends, and driving process improvements to ensure timely customer service and business continuity.

Responsibilities

  • Facilitate flow of information between stakeholders (Carriers, Hubs, Warehouses).
  • Resolve potential issues impacting customer experience and business continuity.
  • Research and query internal tools, and make real-time decisions.
  • Analyze data and notice trends to drive customer experience.
  • Communicate clearly in written and oral form.
  • Ideate process improvements and drive them to conclusion.
  • Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
  • Pull data from databases (Excel, Access, SQL) and perform ad hoc reporting/analysis.
  • Develop and understand performance metrics to drive business results.
  • Scope business and functional requirements for Amazon technology teams.
  • Systematically escalate problems or variance to relevant owners and teams.
  • Work within time constraints to meet critical business needs.
  • Provide real-time customer experience in a 24/7 operating environment.

Requirements

  • Bachelor's degree or equivalent work experience.
  • Excellent verbal and written communication skills in English.
  • Comfortable speaking directly with North America based business customers.
  • Strong attention to detail with the ability to research and validate data accurately.
  • Working knowledge of Excel and basic data analysis tools.
  • Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
  • Ability to consistently meet productivity and quality targets within defined time windows.

Desired Qualifications

  • Prior experience in address validation, geo-mapping, transportation, or logistics operations.
  • Experience working directly with external or business customers over phone or email.
  • Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Benefits

  • Inclusive culture that empowers Amazonians.
#Transportation#Logistics#Supply Chain#Customer Service#Analysis#Operations
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Company

Amazon

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Hyderabad, India

Qualification

Bachelor

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