Technical Support Team Leader
Technology, Data & Digital · IT Infrastructure & Security · Technical Support
In short
As Technical Support Team Leader in Prague, you will lead a team of technical specialists, driving technical excellence and supporting Atlas Copco Compressor Technique in the Czech Republic. Your role involves people leadership, advanced technical expertise, training, and collaboration to enhance customer satisfaction and business growth.
Responsibilities
- Lead a small team of technical specialists and become the key technical support for Atlas Copco Compressor Technique in the Czech Republic.
- Drive technical excellence across the organization by developing technical competencies, supporting complex customer cases, and enabling knowledge transfer.
- Partner closely with Service Team Leaders by providing technical expertise and support in solving complex technical challenges.
- Support and develop the Technical Support Team, promoting a culture of learning and technical excellence.
- Develop and implement the technical competence strategy for CZ & SK, reducing technical escalations and enabling greater field autonomy.
- Support complex technical troubleshooting, diagnostics and critical customer cases.
- Deliver technical training for service engineers, sales teams, distributors and customers.
- Support sales teams and distributors with technical consulting, product selection and application expertise.
- Collaborate with Product Companies on escalations, new technologies and product improvements.
- Identify opportunities for product, process and capability improvements.
Requirements
- 5+ years of experience in industrial service, technical support or engineering.
- Technical background in industrial service, engineering or maintenance.
- Strong ability to learn new technologies and support technical teams.
- Experience with troubleshooting, diagnostics and root cause analysis.
- Previous leadership or technical team coordination experience.
- Experience delivering technical training and developing technical competencies.
- Strong communication, presentation and stakeholder management skills.
- Hands-on attitude combined with a strong sense of accountability and initiative.
- Proactive, solution-oriented mindset with a strong drive to make things happen.
- Technical education and solid digital skills.
- Fluent Czech or Slovak and English.
Desired Qualifications
- Willingness to travel within CZ & occasionally SK.
Benefits
- Compensation that reflects the skills, experience, and responsibilities of the role.
- Clear information about pay and benefits shared during the recruitment process.
- Hybrid working model with home office opportunities.
#technical support#team leadership#customer satisfaction#business growth#organizational capability#technical expertise#training#innovation#collaboration#czech republic#slovakia
Company
Atlas Copco Group
Job Posted
1 week ago
Expires
in 1 month
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Prague, Czech Republic
Applicants
Be an early applicant