Technical Support Engineering, Staff Engineer
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
Synopsys is seeking a Technical Support Engineer (Staff Engineer) in Pune, India, to provide expert assistance to customers using their structural simulation tools. This role involves troubleshooting complex engineering problems, building customer relationships, and contributing to product quality and adoption.
Responsibilities
- Deploy Synopsys Structural Products (Mechanical, LS-Dyna, APDL, Discovery) to solve customer engineering problems, leveraging AI-based platforms.
- Troubleshoot complex structural analysis issues including nonlinear analysis, explicit dynamics, and numerical modeling.
- Build and maintain long-term relationships with customers in Japan, acting as their technical partner.
- Create and update technical content like knowledge base articles and workflow guides.
- File detailed defect reports, verify fixes from engineering, and participate in field testing of new releases.
- Support team members by sharing expertise and contributing to the Customer Excellence team's effectiveness.
- Learn and apply AI-based technologies to enhance engineering capabilities for customers.
Requirements
- Bachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical field.
- 4+ years of hands-on experience with engineering simulation software in a professional environment.
- Demonstrated use of Synopsys Structural software (Mechanical, LS-Dyna) or deep knowledge of other commercial CAE software (Abaqus, Nastran, or similar).
- Strong foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics.
- Fluency in both English and Japanese (written and spoken) for clear technical communication.
Desired Qualifications
- Experience in customer-facing roles, identifying requirements, communicating technical solutions, and delivering results is a strong plus.
- Experience with explicit dynamics analysis, Workbench Mechanical, APDL, or Discovery is a plus.
- Ability to take vague customer problem descriptions and turn them into reproducible test cases, root cause analyses, and working solutions.
- Skill in knowing when to dig deeper and when to escalate issues.
- Ability to explain complex technical concepts (e.g., nonlinear analysis convergence) to non-specialists.
- Proven ability to manage multiple customer cases concurrently without losing track.
- Comfortable learning new technical areas and AI-based workflow tools.
Benefits
- Comprehensive range of health, wellness, and financial benefits.
- Total rewards including monetary and non-monetary offerings.
- Opportunity to work with leading engineering solutions and AI-based platforms.
- Collaborate with a global team of engineers focused on customer success.
- Supportive and inclusive work environment.
#technical support#engineering simulation#structural analysis#nonlinear analysis#explicit dynamics#numerical modeling#AI
Company
Synopsys Inc
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Qualification
Bachelor, Master, Doctoral
Applicants
Be an early applicant