The Job

Technical Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering · Systems Engineering

Join for updates

In short

Saab, Inc. seeks a motivated Field Service/Technical Support Engineer in East Syracuse, NY to provide remote and on-site technical support, troubleshoot complex systems, and build customer relationships. Requires a BS/BA in engineering with 2+ years of experience or equivalent military/aerospace experience, and knowledge of radar and surveillance systems.

Responsibilities

  • Provide remote and occasional on-site technical support to customers across multiple complex systems.
  • Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, computer systems, software, and networked and/or wireless systems.
  • Resolve complex issues independently or in collaboration with others.
  • Respond to situations where first-line technicians are unable to isolate or resolve issues.
  • Identify and report design, reliability, and maintenance issues, as well as software bugs, to relevant engineering teams.
  • Interact frequently with customers to provide technical support and develop strong relationships.
  • Support customer installations and training.
  • Travel domestically and internationally as required, up to 25% annually.

Requirements

  • BA/BS degree in an engineering discipline with 2+ years of related experience, or an MA/MS degree in an engineering discipline, or 6+ years of military or aerospace experience.
  • Experience with the design, operation, or maintenance of radar and surveillance systems.
  • Ability to independently troubleshoot and resolve complex issues.
  • Strong oral and written communication skills.
  • Proven ability to build positive customer relationships through continued, long-term interaction.
  • Must be a U.S. citizen.
  • Must pass a pre-employment drug screen.

Desired Qualifications

  • Networking experience or certifications (CCNA, CompTIA Network+).
  • Hardware and/or electrical installation experience.
  • Experience with Unix, Linux, and MATLAB.
  • Active Secret Security Clearance or eligibility to obtain and maintain a clearance.

Benefits

  • Medical, vision, and dental insurance for employees and dependents
  • Generous paid time off, including 8 designated holidays
  • 401(k) with employer contributions
  • Tuition assistance and student loan assistance
  • Wellness and employee assistance resources
  • Employee stock purchase opportunities
  • Short-term and long-term disability coverage
#technical support#engineering#field service#customer support#troubleshooting#repair#debugging#electro-mechanical#computer systems#software#networked systems#wireless systems#design#reliability#maintenance#software bugs#customer relations#installations#training#travel#radar systems#surveillance systems#networking#hardware#electrical installation#Unix#Linux#MATLAB#security clearance#aerospace
Saab Logo

Company

Saab

Job Posted

3 weeks ago

Expires

in 2 months

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

East Syracuse, United States of America

Qualification

Bachelor, Master

Applicants

Be an early applicant