In short
As a Technical Support Engineer in the UK, you will provide crucial technical assistance to customers and internal teams, troubleshoot issues, and support product improvements. This role involves monitoring support systems, analyzing claims, and collaborating with product teams, offering a varied and impactful experience with opportunities for continuous learning and development.
Responsibilities
- Providing technical support to customers and internal teams across the UK
- Responding to technical queries and troubleshooting issues
- Supporting remote commissioning and updates of Optimizer projects
- Assisting with spare parts enquiries and delivering related training
- Monitoring technical support systems, calls, and databases
- Reviewing and analysing warranty claims and enquiries
- Investigating product issues and identifying solutions
- Working closely with product teams to share feedback and drive improvements
- Delivering product training to internal and external stakeholders
- Supporting field engineers through training planning and coordination
- Contributing to continuous improvement and ad-hoc projects
Requirements
- Experience within a mechanical and/or electrical engineering environment
- Strong problem-solving and communication skills
- Confidence using computer systems and managing administrative tasks
- A proactive and self-motivated approach
- Willingness to travel across the UK (and occasionally overseas)
- Comfortable working in a fast-paced environment
Benefits
- A supportive, diverse team with a wide range of experience and perspectives
- Opportunities to share ideas and help shape how we work
- A collaborative and innovative working environment
- Ongoing learning and development, with at least 40 hours of training per year
- The chance to build a meaningful career in a forward-thinking organisation
- Flexible, hybrid working arrangements to help support work life balance
- Competitive salary and benefits package
- The chance to work with innovative technology and a globally recognised brand
- A strong commitment to health, safety, and employee wellbeing
#Technical Support#Engineering#Customer Support#UK
Company
Atlas Copco
Job Posted
3 weeks ago
Expires
in 1 day
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Hemel Hempstead, United Kingdom
Applicants
Be an early applicant