Technical Service Engineer
Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering
In short
Emerson is looking for a Technical Service Engineer in Shanghai. This role involves installation, commissioning, maintenance, repair, and customer support for low-voltage electrical or electronic equipment. The ideal candidate has a Bachelor's degree in Electrical Automation and at least three years of relevant technical experience.
Responsibilities
- Responsible for equipment installation, commissioning, maintenance, repair, customer training, and customer application support.
- Responsible for revenue generation throughout the product lifecycle.
- Responsible for following up on customer acceptance after new equipment installation.
- Responsible for summarizing customer service cases and creating customer equipment service history records.
- Provide technical services, offering technical analysis for customer equipment failures, identifying root causes, and providing solutions.
- Possess welding application debugging skills and be able to independently complete debugging of medium-difficulty applications.
- Responsible for reporting product issues to the company's internal technical department, assisting in product manufacturing process and design improvements.
- For complex customer issues, be able to independently organize relevant departments to conduct problem diagnosis, develop action plans, and track implementation.
- Maintain customer relationships and continuously improve customer satisfaction with product services.
Requirements
- Bachelor's degree or above in Electrical Automation
- Excellent English reading, writing, and communication skills
- Proficient in office software operation
- Three years or more of technical experience in low-voltage electrical equipment or electronic equipment
- Ability to read and understand electrical schematics or electronic circuit diagrams, pneumatic circuit diagrams, and mechanical drawings
Desired Qualifications
- Excellent communication and interpersonal skills
- Willing to work long hours at customer sites and travel frequently
- Strong continuous learning ability and hands-on skills
- Customer-centric and proactive
- Customer relationship management skills
- Experience in the ultrasonic, laser, or automotive industries
- Experience in after-sales service for low-voltage electrical equipment or electronic equipment
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
#Engineering Services#Electrical Automation#Low-voltage electrical equipment#Electronic equipment#After-sales service#Technical support#Customer service#Repair#Maintenance#Debugging#Product improvement#Relationship management
Company
Emerson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Shanghai, China
Qualification
Bachelor
Applicants
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