Sr. Program Manager, IN Easy Ship
Logistics, Sales & Operations · Program Management
In short
Amazon is seeking an analytical Sr. Program Manager for its India Easy Ship team in Bengaluru. This role involves owning programs end-to-end, driving performance improvement initiatives, and conducting deep-dive data analysis to identify and eliminate root causes of defects in last mile deliveries. The ideal candidate will collaborate cross-functionally to enhance the seller experience and ensure timely delivery of programs.
Responsibilities
- Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Partner cross functionally across Operations, Product, Analytics, Account Management and Seller Services teams to drive improvements for the seller.
- Deep-dive to identify inherent gaps and trends/patterns in Pick-up Operations and Performance Actions and drive programmatic actions based on derived insights.
- Partner with Tech teams to identify, ideate and develop solutions that can lead to step-changes in terms of a seller's pickup experience.
- Track and bridge trends in key business metrics at a weekly/monthly cadence to bridge changes with speed.
- Institute mechanism that will support the business stay ahead of fast-changing external environment.
Requirements
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Desired Qualifications
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- Workplace accommodation or adjustment during the application and hiring process if you have a disability.
#program management#analytics#operations#ecommerce#shipping#last mile delivery#process improvement#seller experience
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Qualification
Master, Bachelor
Applicants
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