Software Renewals Specialist (Italian Speaking)
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
Emerson is seeking a motivated Software Renewals Specialist fluent in Italian and English to manage software maintenance and subscription renewals for assigned customer accounts. This hybrid role involves building customer relationships, preparing quotes, managing renewal pipelines, and collaborating with sales teams to identify upsell/cross-sell opportunities.
Responsibilities
- Manage end-to-end software maintenance and subscription renewal opportunities.
- Proactively engage customers and channel partners for timely contract renewals.
- Build and maintain strong customer relationships.
- Prepare and deliver renewal quotations, pricing proposals, and related documentation.
- Monitor renewal pipelines and maintain accurate customer and opportunity records within CRM systems.
- Identify renewal risks and develop proactive retention strategies.
- Collaborate with sales and account management teams to identify upsell and cross-sell opportunities.
- Support customers by responding to renewal-related inquiries and resolving issues.
- Ensure compliance with company policies, processes, and contractual requirements.
- Meet or exceed renewal performance goals.
- Contribute ideas for process improvements.
Requirements
- Proficiency in Italian and English, both written and spoken.
- Strong communication, relationship-building, and customer engagement skills.
- Ability to manage multiple priorities while maintaining attention to detail and quality.
- Experience working with CRM systems and Microsoft Office applications.
- Strong organizational and time-management capabilities.
- A customer-focused mindset with proactive problem-solving skills.
- Ability to work independently and collaboratively within a team environment.
- Commitment to delivering excellent customer experiences and achieving business objectives.
Desired Qualifications
- Experience in the software, technology, IT services, or digital solutions industry.
- Familiarity with software subscription models, maintenance agreements, and recurring revenue business models.
- Experience supporting customers in an international or multicultural business environment.
- Knowledge of renewal management, customer success, account support, or contract administration processes.
- Experience identifying opportunities for account growth through customer engagement and relationship management.
- Understanding of sales processes and customer lifecycle management practices.
Benefits
- Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
- Fosters an environment that encourages innovation, collaboration, and diverse perspectives.
- Commitment to ongoing career development and growing an inclusive culture.
- Support through mentorship, training, or leadership opportunities.
#software#renewals#italian
Company
Emerson
Job Posted
5 hours ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Debrecen, Hungary
Applicants
Be an early applicant