The Job

Software Engineer II, Associate Experience

Technology, Data & Digital · Software & Web Development · Software Engineering

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In short

Amazon is seeking a Software Engineer II to build the Associate Context & Insights platform, a critical new product space for customer service associates. This role involves defining architecture, system design, implementation, testing, and deployment, requiring collaboration with various teams. The position offers a unique opportunity to shape the future of associate support and customer outcomes.

Responsibilities

  • Define the long-term architecture for Associate Context & Insights platform
  • Establish engineering excellence standards for the team
  • Deliver the minimum viable product incrementally
  • Influence senior leadership on long-term investments that improve associate capability, customer outcomes, and operational efficiency
  • Partner closely with Engineering, Applied Science, and Business Intelligence to continuously improve the product

Requirements

  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
  • Experience programming with at least one software programming language
  • Experience building complex software systems that have been successfully delivered to customers
  • Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design

Desired Qualifications

  • 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
  • Bachelor's degree in computer science or equivalent
  • Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques
#Associate Experience#Customer Service#Software Engineering#Platform Development#AI Systems#Machine Learning#LLM
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Company

Amazon

Job Posted

18 hours ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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