The Job

SME - SAP BASIS

Technology, Data & Digital · Software & Web Development · Software Engineering · Database Administration

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In short

The Subject Matter Expert (Support & Ops) will ensure timely resolution of SAP BASIS and HANA escalations and incidents, maintaining high operational quality and customer satisfaction. Responsibilities include conducting value-addition activities, validating change plans, and performing analyses for stakeholders.

Responsibilities

  • Ensure timely resolution and quality compliance of escalated tickets and incidents in SAP BASIS and HANA environments, adhering to SLAs and quality norms.
  • Conduct value addition activities, including mentoring team members, preparing standard operating procedures, and maintaining documentation.
  • Validate change order implementation plans and human error compliance.
  • Actively participate in capacity planning for SAP systems.
  • Foster positive customer feedback and satisfaction by engaging in regular customer meetings.
  • Validate and present analyses such as root cause analysis and trend analysis to key business stakeholders.

Requirements

  • In-depth proficiency in SAP Basis and SAP HANA administration and support.
  • Strong analytical skills with the ability to perform root cause and trend analysis.
  • Excellent communication and presentation skills for effective stakeholder engagement.
  • Familiarity with ITIL frameworks and incident management processes.
  • Ability to mentor and guide team members in operational best practices.

Desired Qualifications

  • SAP Certified Technology Associate (SAP HANA) is optional but valuable.
  • ITIL Foundation Certification is optional but valuable.

Benefits

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
  • Global technology company with over 223,000 people across 60 countries.
  • Focus on digital, engineering, cloud and AI.
#SAP#HANA#BASIS#ITIL#Root Cause Analysis#Trend Analysis#Customer Satisfaction#Operations#Support
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Chennai, India

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