SME - RabbitMQ, IBM MQ

Job Summary

Role Summary
We are seeking an experienced Middleware Engineer specializing in Managed File Transfer (MFT) using GoAnywhere MFT platform. The role involves design, implementation, support, and optimization of secure file transfer solutions across enterprise ecosystems, ensuring reliability, compliance, and seamless integration with internal and external stakeholders.

Key Responsibilities

Key Responsibilities
1. MFT Platform Administration
Administer, configure, and maintain GoAnywhere MFT environments (Dev, Test, Prod)
Manage file transfer workflows, projects, triggers, and schedules
Monitor system performance, capacity, and availability
2. Integration & Automation
Develop and support integrations with:
External vendors / partners
Internal applications (ERP, CRM, Data Platforms)
Build automated workflows using:
SFTP, FTPS, HTTPS, AS2, PeSIT protocols
Implement event-driven and scheduled file transfers
3. Security & Compliance
Ensure secure transmission using:
Encryption (PGP, SSL/TLS)
Key and certificate management
Implement compliance frameworks (GDPR, SOX, HIPAA where applicable)
Manage user access, roles, and audit trails
4. Incident & Problem Management
Provide L2/L3 support for production issues
Troubleshoot failures in file transfers, workflows, and connectivity
Perform root cause analysis (RCA) and implement permanent fixes
5. Environment & Release Management
Support code migrations across environments (Dev → QA → Prod)
Maintain version control and deployment pipelines
Create reusable templates and frameworks for MFT jobs
6. Monitoring & Reporting
Configure alerts, dashboards, and notifications
Track SLA/KPI metrics for file transfer success rates
Generate audit and operational reports for stakeholders
7. Documentation & Governance
Prepare and maintain:
SOPs
Runbooks
KT documents
Ensure compliance with transition governance (DoD, audit readiness)

Skill Requirements

Technical Skills
Strong experience in GoAnywhere MFT administration & development
Knowledge of file transfer protocols:
SFTP, FTPS, FTP, HTTP/S, AS2
Hands-on with:
PGP encryption
SSH keys & certificate management
Scripting knowledge:
Shell, PowerShell, or Python
Experience with:
REST/SOAP APIs
Database queries (SQL)
OS knowledge: Linux/Unix, Windows Server

Middleware & Integration Knowledge
Understanding of enterprise middleware ecosystems
Experience integrating with:
SAP, Oracle, or enterprise applications
Exposure to APIs, microservices, or ESB platforms is an advantage

Operational Skills
ITIL process adherence (Incident, Problem, Change)
Experience in production support environments
Ability to manage high-volume file transfers

Preferred Qualifications
Experience with other MFT tools (Go Anywhere)
Knowledge of cloud environments (Azure/AWS)
Familiarity with DevOps tools (CI/CD pipelines)
Certification in GoAnywhere / Security / ITIL

Soft Skills
Strong stakeholder communication (internal & external vendors)
Problem-solving and analytical thinking
Ability to work in transition / migration programs
Documentation and audit readiness mindset

Typical Use Cases
Vendor file exchange automation
Secure data exchange between business units
Regulatory data transfers (finance, HR, compliance)
Large-scale batch integration workflows

KPIs / Success Metrics
File transfer success rate (>99.9%)
MTTR for incidents
SLA adherence
Automation coverage
Audit compliance (zero critical findings)

Experience Range
5–10 years in Middleware / Integration domain
Minimum 3+ years in GoAnywhere MFT 

Other Requirements

Experience Range
5–10 years in Middleware / Integration domain
Minimum 3+ years in GoAnywhere MFT