Services Account Representative
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Tetra Pak is seeking a customer-focused Services Account Representative in Tokyo, Japan, to manage service contract execution and operational delivery. This role involves building strong customer relationships, collaborating with internal teams, and driving continuous improvement in customer experience and operational efficiency.
Responsibilities
- Act as the primary operational contact for assigned customers and build strong customer relationships.
- Manage the execution of annual service agreements and ensure contractual commitments are delivered accurately and on time.
- Coordinate parts supply, service events, and order administration from order receipt through invoicing.
- Collaborate with customers and internal stakeholders to resolve operational issues and improve service performance.
- Identify opportunities to improve customer experience and operational efficiency.
- Support digitalization and automation initiatives.
- Work closely with Service, Sales, CSO and all related teams to ensure smooth end-to-end service delivery.
Requirements
- Experience working in a customer-focused environment and collaborating across multiple stakeholders.
- Strong customer-facing communication and stakeholder management skills.
- A proactive mindset with a passion for continuous improvement.
- Ability to manage multiple priorities and work effectively across functions.
- Interest in digital tools, automation, and process optimization.
- Strong problem-solving and organizational skills.
- Excellent English communication skills, both verbal and written.
Benefits
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
#customer service#account management#operations#supply chain#sales#continuous improvement#digitalization
Company
Tetra Pak
Job Posted
3 weeks ago
Expires
in 1 month
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Tokyo, Japan
Applicants
Be an early applicant