Service Monitoring Engineer

Technology, Data & Digital · IT Infrastructure & Security · DevOps

Smart Summary

AI-generated overview of this position

Ericsson is seeking an Automated Operations Engineer to lead 1st Level proactive and reactive maintenance activities, ensuring consistent service availability and performance. The role involves service monitoring, event management, alarm handling, and resource performance monitoring. This position is crucial for maintaining high standards aligned with SLAs and driving continuous improvement.

Join our Team

About this opportunity:

We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.

What you will do:

- Engage in 1st Level Service Monitoring and Event Management.

- Manage Service and Resource Alarm Handling.

- Contribute to Resource and Service Performance Monitoring.

- Oversee Security Event Monitoring.

- Facilitate Incident Identification.

- Support Capacity and Performance Investigations.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- Test Automation Management Tools.

- Test Execution Engine.

- Dealing With Enquiries.

- MS TOP.

- Document Control.

- Software Performance Testing.

- Ericsson RAN Management.

- Ericsson VAS Management.

- Customer Complaint Resolution.

- Client Services.

- ITIL.

- Call Centers.

- Ericsson Packet Core Management.

#Service Monitoring#Automated Operations#Maintenance#SLA#Continuous Improvement#Ericsson