Service Marketing & Sales Operations Manager
Marketing, Media & Creative · Marketing & Advertising · Marketing Strategy · Product Management · Sales Operations
In short
Edwards is seeking a Service Marketing & Sales Operations Manager in Shanghai to design and market industrial vacuum pump after-sales service solutions. This role involves service product planning, marketing, commercialization, and sales operations management with a focus on lifecycle-focused campaigns and technical sales enablement. The position requires a Bachelor's degree and fluency in English and Chinese.
Responsibilities
- Design and market industrial vacuum pump after-sales service solutions.
- Conduct client demand research to identify monetizable service scenarios.
- Design tiered service product portfolios (Base Tier, Advanced Tier).
- Develop ROI-driven pricing strategies and customized TCO calculators.
- Build and manage digital platforms for client engagement and service delivery automation.
- Design lifecycle programs to increase contract renewal rates and customer lifetime value.
- Create evidence-based sales tools and conduct training for sales teams.
- Manage sales budget and forecast, track accuracy, and monitor improvement.
- Coordinate with the planning team to understand factory capacity and optimize business opportunities.
- Responsible for NWC targets, promoting reduction of excess inventory and overdue receivables collection.
- Drive continuous improvement of operation processes and improve sales efficiency.
- Provide effective training on process and system.
Requirements
- Proven experience in industrial equipment after-sales service product management or B2B marketing, preferably in vacuum pumps machinery.
- Expertise in designing modular service portfolios (e.g., predictive maintenance, emergency repair) with ROI-driven pricing models.
- Track record in executing lifecycle-focused marketing campaigns (digital platforms, technical workshops) and sales enablement tools (TCO calculators, ROI cases).
- Strong analytical skills to map client needs, optimize product-market fit, and measure commercialization impact.
- Technical fluency to collaborate with engineering/sales teams and articulate service value to industrial clients.
- Fluent both in written and oral English & Chinese.
- Proficient in the use of Microsoft Office, including Word, Excel and Power Point.
- Bachelor degree - technically or commercially oriented or equivalent experience.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#industrial vacuum pump#after-sales service#predictive maintenance#emergency repair#lifecycle campaigns#technical sales enablement#B2B marketing#service product management#ROI#OEE#digital platforms#WeChat mini-programs#sales enablement#sales budget#demand forecast#inventory management#receivables collection
Company
Atlas Copco Group
Job Posted
4 weeks ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Shanghai, China
Qualification
Bachelor
Applicants
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