The Job

Service & Installation Coordinator

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

As a Service & Installation Coordinator, you will ensure the smooth planning, scheduling, and delivery of service calls and installation projects, acting as the key link between customers, engineers, suppliers, and internal teams. You will coordinate activities to meet delivery targets, manage resources effectively, monitor job progress, and resolve issues proactively, while maintaining excellent customer service levels and ensuring quality standards are met.

Responsibilities

  • Coordinate and schedule service visits, call-outs, and installation projects to ensure delivery targets are met.
  • Allocate engineers and resources effectively, ensuring they have all required information, parts, RAMS, and documentation to complete jobs efficiently.
  • Monitor job progress, maintain up-to-date engineer schedules, and proactively resolve operational or scheduling issues.
  • Act as the main point of contact for customers, managing enquiries, confirming appointments, and maintaining excellent service levels.
  • Ensure installations and service work meet quality, safety, and contractual standards, while supporting accurate invoicing and prompt payment.

Requirements

  • Previous experience in a planning, scheduling, or coordination role, ideally within a service or installation environment.
  • Highly organised with the ability to manage multiple priorities.
  • Strong customer service and telephone communication skills, with a professional and customer-focused approach.
  • General office administration and working in fast-paced environments.
  • Focused on accuracy and attention to detail.

Benefits

  • Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
  • A competitive salary and incentive scheme.
  • Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program.
#Service#Installation#Coordinator#Administration#Scheduling#Customer Service
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Company

ASSA ABLOY Group

Job Posted

1 month ago

Expires

in 1 week

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Willenhall, United Kingdom

Applicants

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