Service Account Representative
Logistics, Sales & Operations · Sales & Business Development · Account Management · Sales Operations
In short
Tetra Pak seeks a temporary Services Account Representative in Helsinki for a 3-month role. This position serves as the primary customer contact for operational services, focusing on customer satisfaction and innovative solutions. The role involves leading communication, managing service events, and supporting sales strategy.
Responsibilities
- Lead communication and planning with customers for service and maintenance events, permanent solutions, and re-building kits.
- Handle customer inquiries, responding and channeling them into the organization.
- Participate in and coordinate service contract fulfillment and non-contract events.
- Manage service scheduling conflicts and scope fulfillment/variations.
- Contribute to the preparation of the sales strategy, including Services Key Account Plans.
- Participate in customer relations from an operational perspective and transactional sales.
- Participate in the analysis and follow-up of customer satisfaction results.
Requirements
- Minimum 3 years of leadership experience in administration is preferred.
- Strong productive focus.
- Advanced Excel skills.
- Strong continuous improvement focus.
Desired Qualifications
- University Bachelor in technical/business disciplines or equivalent is preferred but not essential.
Benefits
- A variety of exciting challenges with ample opportunities for development and training in a global landscape.
- A culture that pioneers a spirit of innovation.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
#Customer Service#Account Management#Sales#Operations#Maintenance
Company
Tetra Pak
Job Posted
3 weeks ago
Employment Type
Temporary
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Helsinki, Finland
Qualification
Bachelor
Applicants
Be an early applicant