Senior Technical Support Specialist

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Senior Technical Support Specialist in Noida, India, to act as a Subject Matter Expert (SME) and point of contact for critical business impacting activities. This role involves conducting complex support, providing technical assistance to customers and the organization, and mentoring junior team members.

Job Summary

To be the POC for high business impacting activities, conduct complex support activities, serve as SME and provide technical assistance to organization and end customers.

Key Responsibilities

1. To be the point of contact for all high business impacting critical activities and technical escalations.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6. To assist in creation and development of customer initial troubleshooting tools that could be a service offering.

Skill Requirements

null

Other Requirements

null

#technical support#SME#Noida#India#escalation management#customer support#HCLTech