The Job

Senior Software Engineer, Associate Experience

Technology, Data & Digital · Software & Web Development · Software Engineering

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In short

Amazon seeks a Senior Software Engineer to define and build the Associate Context & Insights platform, a critical new product space for customer service. This role involves defining architecture, leading end-to-end system development, and partnering with cross-functional teams to improve associate capabilities and customer outcomes.

Responsibilities

  • Define the long-term architecture for Associate Context & Insights platform
  • Establish engineering excellence standards for the team
  • Deliver the minimum viable product incrementally
  • Influence senior leadership on long-term investments that improve associate capability, customer outcomes, and operational efficiency
  • Partner closely with Engineering, Applied Science, and Business Intelligence to continuously improve the product

Requirements

  • 5+ years of non-internship professional software development experience
  • 5+ years of programming with at least one software programming language experience
  • 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
  • Experience as a mentor, tech lead or leading an engineering team
  • Bachelor's degree in computer science or equivalent

Desired Qualifications

  • 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
  • Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers
  • Workplace accommodation and adjustment during the application and hiring process available for individuals with disabilities
#software engineering#associate experience#customer service#platform#AI systems
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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