Senior Field Service Manager
Manufacturing & Production · Production & Assembly · Production Management
In short
A Senior Field Service Manager is sought to shape and execute growth strategies for the Field Services organization, optimizing operational performance across multiple territories. This hybrid role, based in Houston, TX, Greenwood, IN, or Richmond, VA, requires leading field operations, enhancing customer experience, and strengthening financial performance.
Responsibilities
- Shape and execute growth strategies for the Field Services organization.
- Optimize operational performance across multiple territories and product lines.
- Drive the development of a compelling services portfolio and establish service standards.
- Lead field operations, enhance customer experience, and improve service delivery.
- Strengthen financial performance through strong leadership, commercial acumen, and operational excellence.
- Secure a strong QHSE culture within the Field Service organization.
- Manage and develop capabilities needed to support the overall Service strategy.
- Identify training needs and track FSE competence improvement and personal development.
- Manage the Field Service cost center forecast and results, including investments.
- Monitor progress against financial targets.
- Support proactive service sales by lead generation in collaboration with Service sales.
- Ensure jobs are executed according to customer relationships internally and externally.
- Lead teams remotely, providing direction and ensuring performance aligns with service strategy and customer mindset.
- Implement continuous efficiency improvements utilizing innovative processes and technologies.
- Lead change management to adapt to new market demands.
- Implement and follow up on relevant KPIs to measure and improve performance.
Requirements
- Bachelor’s degree in Business, Engineering, Operations or related field (or equivalent experience).
- 8+ years of field service or technical operations experience.
- 3+ years of experience in Sales.
- 3+ years of leadership experience managing managers or large field teams.
- Demonstrated P&L responsibility.
- Strong knowledge of sales and field service management systems.
- Excellent communication, leadership, and problem-solving skills.
- Ability to travel up to 60% of the time.
- Reside in the US or have an established presence in the area.
Benefits
- Challenging position in an open and friendly environment.
- Opportunity to help each other develop and create value.
- Work will have a true impact on Alfa Laval’s future success.
- Healthcare, dental and vision plans.
- Robust wellness program.
- Generous 401(k).
- Paid holidays.
- Paid time off benefits.
#Field Service#Manager#Growth Strategies#Operational Performance#Customer Experience#Financial Performance#Sales#QHSE#KPIs
Company
Alfa Laval
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Houston, United States
Greenwood, United States
Richmond, United States
Qualification
Bachelor
Applicants
Be an early applicant