The Job

Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM

Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management

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In short

As a Senior Customer Solutions Manager at AWS, you will be a trusted partner guiding customers through their cloud adoption journey. You will ensure effective collaboration across AWS teams, translate business requirements into adoption roadmaps, and drive customer value realization through strategic initiatives and emerging technologies like AI.

Responsibilities

  • Guide AWS customers along their journey to the cloud.
  • Ensure all AWS teams are working together effectively and efficiently to deliver customer outcomes.
  • Serve as a trusted partner, leveraging experience with cloud transformations to shepherd customers through AWS adoption stages.
  • Guide customers through operational, educational, and governance aspects of cloud adoption.
  • Translate technical and business requirements into adoption roadmaps that deliver measurable value.
  • Interface with customer and AWS leadership, driving collaboration between core groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams, and customer teams.
  • Plan and support major workload initiatives.
  • Translate strategic initiatives into executable actions, working backwards from customers’ key milestones.
  • Drive customer value realization by building business cases and ensuring adoption leads to measurable outcomes (e.g., efficiency gains, cost savings, growth).
  • Leverage emerging technologies, including AI, to accelerate delivery, identify risks, and build mechanisms that scale execution.
  • Evangelize AWS services and influence customers to adopt them.
  • Contribute to the day-to-day management of customers’ successful adoption of AWS.
  • Participate in strategic planning sessions with customers.
  • Coordinate with internal AWS teams.
  • Review adoption progress.
  • Identify opportunities for innovation.
  • Balance relationship building with technical guidance while ensuring customer success.

Requirements

  • Experience leading customer initiatives with clear business objectives and technical requirements across multiple workstreams.
  • Working knowledge in multiple relevant technology domains (compute, networking, data, security, AI/ML).
  • Ability to participate in customer technical discussions and provide guidance on best practices and technical solutions.
  • Proficiency in solution architecture concepts across multiple cloud service categories.
  • Strong written and verbal communication skills, including the ability to present to senior managers and cross-functional stakeholders.
  • 7+ years of experience in customer-facing technology roles involving cloud adoption, digital transformation, or IT program delivery.

Desired Qualifications

  • Engineering, information technology, or program management background (e.g., CIS, CS, CE, EE degree, or PMP, Agile certification, or equivalent experience).
  • AWS Solutions Architect Associate and AWS AI Practitioner certifications (required within 6 months of hire).
  • Experience building business cases that connect technical adoption to measurable business outcomes.
  • Demonstrated understanding of industry-specific technical challenges and solutions.
  • Experience using AI and automation tools to accelerate delivery and reduce manual effort.

Benefits

  • AWS values diverse experiences; encourage candidates to apply even if they don't meet all preferred qualifications.
  • If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
  • Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
  • Pioneered cloud computing and never stopped innovating.
  • Customers from startups to Global 500 companies trust AWS.
  • AWS values curiosity and connection.
  • Employee-led and company-sponsored affinity groups promote inclusion.
  • Inclusion events foster stronger, more collaborative teams.
  • Continual innovation is fuelled by bold ideas, fresh perspectives, and passionate voices.
  • Continuously raising performance bar to become Earth’s Best Employer.
  • Endless knowledge-sharing, mentorship, and career-advancing resources available.
  • Value work-life harmony.
  • Strive for flexibility as part of our working culture.
  • When supported in the workplace and at home, there’s nothing we can’t achieve.
  • Equal opportunities employer.
  • Recruiting decisions based on experience and skills.
  • Value passion to discover, invent, simplify and build.
  • Protecting privacy and security of data is a longstanding top priority.
  • Inclusive culture empowers Amazonians to deliver the best results for customers.
  • Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.
#Customer Solutions Manager#AWS#Cloud Transformation#Digital Transformation#IT Program Delivery#Business Case Development#AI#Automation
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Company

Amazon

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Copenhagen, Denmark

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