Senior Administrator - ServiceNow, IT Service Management

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Senior Administrator with expertise in ServiceNow and IT Service Management, specifically with SAMPro module implementation and customization. The role involves designing, enhancing, and supporting ServiceNow functionalities, including scripting, data management, and reporting, within an Agile environment.

Job Summary

Experience in implementing SAMPro. In-depth knowledge of SAMPro modules with tables. Assisted customers in implementing SAM Tools across their organization.

Key Responsibilities

Worked on solution designing and implementation as per best practices for various module - SAM Pro.

Skill Requirements

Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine. Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow Experience of working with Service Catalog items in ServiceNow. Implemented SR\'s Using Flow Designer Functionality. Worked on Workflow Editor Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. Worked on Reports, dashboards. Worked on project with Agile methodology. Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.

Other Requirements

Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine. Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow Experience of working with Service Catalog items in ServiceNow. Implemented SR\'s Using Flow Designer Functionality. Worked on Workflow Editor Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. Worked on Reports, dashboards. Worked on project with Agile methodology. Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.

#ServiceNow#ITSM#SAMPro#Administrator#Senior#Lucknow#India#Agile