The Job

Sales Team Leader

Logistics, Sales & Operations · Sales & Business Development · Sales Management

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In short

As a Sales Team Leader at IKEA, you will be responsible for leading your team on the shop floor, driving sales, and ensuring an excellent customer shopping experience. You will focus on product knowledge, sales steering, and contributing to overall store performance while embodying IKEA's values.

Responsibilities

  • Lead by example on the shop floor, supporting, challenging, and coaching co-workers.
  • Ensure the customer is put first in all store activities, aiming to exceed expectations.
  • Maintain the shop in excellent condition, ensuring it is fully stocked and merchandising basics are in place.
  • Take responsibility for department goals and ensure action plans are clear and communicated.
  • Develop a high level of knowledge about IKEA products and share this with customers and team.
  • Proactively identify and act on commercial opportunities to maximize sales.
  • Act quickly on commercial opportunities related to product availability and customer feedback.
  • Sales steer the department’s top-selling and prioritized products to maximize sales and profitability.
  • Execute actions based on key performance indicator analysis.
  • Promote IKEA's social and environmental commitment and contribute to sustainability.

Requirements

  • Passion for people and business, IKEA's purpose, and driving better performance.
  • Ability to drive business growth and contribute to overall success through people.
  • Experience in Sales steering and sales space management.
  • Understanding of IKEA product range, including service products.
  • Knowledge about competitors and the local market.
  • Numeracy and computer literacy.
  • Business-minded with a passion for selling and reaching goals.
  • Values that accurately reflect IKEA's values.
  • Enjoy working in a fast-paced and future-oriented environment.
  • Ability to make things happen by championing flexibility, speed, and simplicity.
  • Considered decision-maker.
  • Ability to take responsibility and delegate.
  • Good communicator, speaking to co-workers and customers in a friendly and engaged manner.

Desired Qualifications

  • Experience in leading and developing people.
  • Understanding of customer behaviour.
  • Understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals.

Benefits

  • Work in a dynamic environment with a focus on customer satisfaction and business growth.
  • Opportunity to lead and develop a team.
  • Be part of a diverse team that values individuality and equal opportunity.
  • Contribute to IKEA's social and environmental commitments.
#Sales#Team Leadership#Customer Service#Retail
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Company

IKEA

Job Posted

3 hours ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Navi Mumbai, India

Applicants

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