The Job

Retail Customer Services and Returns Associate

Retail & Consumer Services · Customer Service · Customer Support

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In short

As a Retail Customer Services and Returns Associate at IKEA, you will create positive customer experiences by ensuring accurate transactions, resolving issues, and building loyalty through meaningful interactions. This part-time role requires open availability and offers a pay range of $19.91 - $28.12 per hour, along with comprehensive benefits.

Responsibilities

  • Creates a positive customer experience by ensuring accurate transactions and/or orders.
  • Records information accurately to facilitate improvements to customers' future shopping experience.
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
  • Offers and sells services to customers during the handover process when needed.
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Requirements

  • Must have open availability Monday - Sunday.
  • Requires a background check and a drug test as a condition of employment.

Desired Qualifications

  • You care about making a positive impact in the world.
  • You understand greatness requires thinking differently.
  • An inclusive and accepting work environment is important to you.

Benefits

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
#retail#customer service
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Company

IKEA

Job Posted

1 month ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Associate

Locations

Centennial, United States

Applicants

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