Prod Compliance Specialist I, Global Product Verification (GPV)
Manufacturing & Production · Quality & Process · Quality Assurance
In short
The Product Compliance Specialist I at Amazon's Global Product Verification team will own and enhance product verification processes like Bin Checks and Test Buys to identify counterfeit, used, or damaged products. This role involves developing SOPs, conducting root cause analysis, training the team, and collaborating with stakeholders to improve product quality within Amazon's fulfillment network.
Responsibilities
- Own and improve product verification workflows (Bin Checks, Test Buys, Metrology, ML model labelling).
- Detect counterfeit, used-sold-as-new, damaged, wrong item, and expired products.
- Write and maintain Standard Operating Procedures (SOPs).
- Perform root cause analysis for product quality incidents.
- Handle escalations and train team members.
- Analyze data to identify trends, anomalies, and risk signals.
- Create and use reports to improve process metrics.
- Support upstream and downstream detection systems.
Requirements
- 3+ years of quality assurance engineering experience, or Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent.
- Experience with Microsoft Office Suite (Word, Outlook, Excel).
- Experience working with large datasets to determine trends and patterns for decision-making.
Desired Qualifications
- Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or Associate's degree.
- 2+ years of fraud/risk investigations experience.
- 3+ years of implementing metric-based strategies utilizing continuous improvement concepts, or 2+ years of fraud identification and detection, investigation and analysis experience.
Benefits
- Inclusive culture that empowers Amazonians.
- Support for workplace accommodations and adjustments for individuals with disabilities.
#Product Verification#Counterfeit Detection#Compliance#Quality Assurance#Root Cause Analysis#SOP Development