The Job

Problem Manager

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

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In short

An experienced Problem Manager is sought to enhance telecommunications network performance across core and transmission domains, focusing on resolving recurring issues and improving operational stability. The role involves collaborating with technical teams and vendors to identify root causes, implement solutions, and reduce incidents, ultimately improving customer experience and network health.

Responsibilities

  • Lead reactive, proactive and enhanced problem management activities to identify, analyse and resolve recurring network issues.
  • Conduct post-incident reviews, root cause analysis and corrective action tracking.
  • Drive work order, ticket and alarm reduction initiatives across managed services contracts.
  • Analyse alarms, trouble tickets, work orders and network performance reports to identify chronic issues and improvement opportunities.
  • Collaborate with analytics teams to generate insights, support predictive analysis and identify automation opportunities.
  • Prioritise problems based on risk, impact and severity, maintaining risk registers and mitigation actions.
  • Build and maintain a knowledge base of problems, root causes and solutions to reduce repeat incidents and improve network health.

Requirements

  • 7 to 14 years’ telecommunications experience, including 5 to 8 years across CS Core and/or Packet Core.
  • Strong knowledge of 2G, 3G, 4G, 5G SA/NSA, 3GPP standards and protocols including SIP, Diameter, BICC, SIGTRAN, CAMEL and MAP.
  • Hands-on experience with Voice Core CS and Packet Core nodes, including MSC, MGW, STP, UDC, APG, SGSN-MME, GGSN/EPG and SAPC/PCRF.
  • Good understanding of IMS, roaming data, call flows, GRX, MPBN, Linux, IP networking, virtualisation, Cloud NFVI and NFVO.
  • Strong understanding of ITSM frameworks, incident management, problem management, root cause analysis and continuous improvement.
  • Knowledge of Ericsson Operations Engine, MS TOP, failure causes and corrective and preventive action processes is highly regarded.
  • Strong analytical, problem-solving, presentation and stakeholder management skills, with a proactive, customer-focused approach.

Benefits

  • We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
  • Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
  • We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
  • We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
  • Ericsson is proud to be an Equal Opportunity Employer.
#telecommunications#network performance#CS Core#PS Core#Transmission domains#IP RAN#IP Core#Voice#Access#Core#Sync technologies#Problem Management#Managed services#root cause analysis#network issues#operational stability#customer experience#network health#2G#3G#4G#5G SA#5G NSA#3GPP standards#protocols#IMS#roaming data#call flows#GRX#MPBN#virtualisation#Cloud NFVI#NFVO#ITSM frameworks#incident management#continuous improvement#Ericsson Operations Engine#MS TOP#failure causes#corrective action#preventive action#analytical skills#problem-solving skills#presentation skills#stakeholder management
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Sydney, Australia

Applicants

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