The Job

Principal Customer Experience Program Manager

Technology, Data & Digital · Product & Design · Product Management

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In short

As a Principal Customer Experience Program Manager at Microsoft, you will drive engagement with strategic partners to scale Windows commercial business. You will develop partner-specific strategies, enhance install base health, and act as the Voice of the Partner to engineering. This remote role requires a Bachelor's degree and 6+ years of relevant experience.

Responsibilities

  • Develop partner-specific strategies and drive partner selection and expansion decisions.
  • Increase the install base health of top partner-managed Windows customers.
  • Drive technical resolution with Windows and Intune engineering teams for product and non-engineering fixes.
  • Scale solutions through partners by creating reusable packaged solutions and designing experiments.
  • Engage strategic scale partners to collect product insights, manage escalations, and route aggregated signal to engineering.
  • Act as the Voice of the Partner throughout the engineering planning process.
  • Equip partners with Windows value proposition, roadmap, and compete messaging, and build partner-facing routes into Windows engineering.
  • Evaluate customer strategies for product alignment and advocate for enhancements.
  • Collaborate with partners to define conditions of success, gather requirements, and resolve blockers.

Requirements

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development, OR equivalent experience.

Desired Qualifications

  • Experience working with external customers and/or partners, cultivating and sustaining positive, long-term interactions.
  • Knowledge of Microsoft endpoint management products/services and the ability to drive technical conversations.
  • Experience building and managing strategic partnerships in the technology ecosystem.
  • Proven ability to translate partner and customer feedback into actionable product and engineering recommendations.
  • Experience driving end-to-end deployment, adoption, and change management initiatives for enterprise customers.
  • Proven ability to influence without authority and build trusted relationships across technical and business stakeholders.
  • Strong written and verbal communication skills, including executive-level presentations and stakeholder engagement.

Benefits

  • Base pay range for this role across the U.S. is USD $142,800 - $274,800 per year.
  • Base pay range in San Francisco Bay area and New York City metropolitan area is USD $188,000 - $304,200 per year.
  • Certain roles may be eligible for benefits and other compensation.
#Windows#Customer Experience#Program Management
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Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Senior

Locations

United States

Qualification

Bachelor

Applicants

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