The Job

Platform Support Engineer 1st Line

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Software Engineering

Join for updates

In short

Seeking a 1st Line Platform Support Engineer in London to maintain and resolve issues for critical broadcast platforms. Responsibilities include daily system checks, incident management using Jira, and collaborating with second-line teams to ensure service integrity. This role requires strong analytical skills, customer focus, and a passion for learning emerging technologies.

Responsibilities

  • Develop and maintain a deep understanding of assigned technical platforms, systems, interdependencies and operational risks.
  • Carry out first-line investigation and resolution of platform, system and application issues.
  • Perform daily system checks to verify operational integrity.
  • Respond promptly to system dashboard alarms and Talkback queries.
  • Investigate and resolve transmission-affecting incidents and faults.
  • Log, update and manage incident tickets using Jira.
  • Complete pre- and post-implementation checks following system changes through the Change Request process.
  • Collect and analyse system logs to support investigations into service- and system-impacting issues.
  • Work collaboratively with second-line Platform Engineering teams, Platform Principals and subject-matter experts to capture and share technical knowledge.
  • Take ownership of your personal development and proactively build your technical and operational capabilities.

Requirements

  • An understanding of linear and non-linear broadcast systems.
  • Excellent customer focus, communication and collaboration skills.
  • Strong analytical and problem-solving capabilities, with good commercial awareness.
  • Clear and confident written and verbal communication skills.
  • Resilience, flexibility and the ability to remain effective under pressure.
  • The ability to work independently while contributing positively to a collaborative team.
  • Curiosity and enthusiasm for learning about emerging technologies and platforms.
#IT Operations#Platform Support#Broadcast Systems
Ericsson Logo

Company

Ericsson

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

London, United Kingdom

Applicants

Be an early applicant