The Job

Operations Coordinator

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

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In short

As an Operations Coordinator at Volvo Trucks in Rugby, you will manage customer breakdowns and repairs, ensuring efficient and professional handling of cases. This hybrid role involves customer interaction, collaboration with dealers, and utilizing internal systems like Microsoft Dynamics.

Responsibilities

  • Puts the customer first, always striving to deliver the best possible service and solution.
  • Take ownership of breakdown cases across the UK, seeing each through to resolution.
  • Take calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates throughout.
  • Collaborate with the dealer network and colleagues across the UK to ensure seamless service.
  • Apply creative problem-solving to unexpected challenges to achieve the best outcome.
  • Use Volvo systems, including Microsoft Dynamics and One Case, to track, manage and resolve cases efficiently.

Requirements

  • Customer-focused and confident professional who thrives in a fast-paced, problem-solving environment.
  • Able to communicate clearly with a wide range of people, from drivers and fleet managers to business owners.
  • Comfortable working on the phones and managing cases directly with customers.
  • Experience in retail or customer service-facing roles, solving issues efficiently and effectively.
  • Open to shift work, supporting our 24/7 service to keep customers moving at all times.
  • Strong written and verbal communication skills.
  • Adaptable and proactive, finding solutions even in unexpected situations.
  • Supports colleagues and works well within a team.

Desired Qualifications

  • Experience with CRM systems or case management systems (advantageous).

Benefits

  • Matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
  • Access to Bupa Cover and Dental insurance.
  • Employee Assistance Programme offering wellness, mindfulness and counselling services.
  • Teleworking from abroad for up to 1 week a year.
  • 33 days annual leave (increasing with length of service), plus the option to buy up to 5 additional days. Bank holidays are included within this allowance.
  • Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
  • Discounts on various purchases: savings on shopping vouchers, cinema tickets, holidays and travel.
#Customer Support#Breakdown Cases#Problem-Solving#Shift Work#Teamwork#Communication#Case Management
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Company

Volvo Group

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Rugby, United Kingdom

Warwick, United Kingdom

Applicants

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