The Job

NC OCS System Expert

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

Join for updates

In short

Ericsson is seeking an L2 CIAM Specialist for its Enterprise Applications team in Dubai to manage and support critical enterprise systems in a 24/7 environment. The role involves monitoring, troubleshooting, deploying solutions, and ensuring high availability and SLA compliance for CIAM platforms.

Responsibilities

  • Provide L2 support for systems and functions.
  • Monitor production systems for performance and stability.
  • Act on issues reported by L1/monitoring teams and coordinate with L3/vendors.
  • Resolve trouble tickets and customer issues.
  • Coordinate with IT/network teams to resolve operational issues.
  • Respond to ad hoc requests.
  • Analyze logs, resolve issues, escalate, and suggest alternative approaches.
  • Deploy change requests in production environments.
  • Follow ITIL processes for incident, problem, and change management.
  • Ensure SLA compliance for applications and trouble tickets.
  • Proactively develop competence in new solution areas and pursue certifications.
  • Provide feedback on deficiencies and coordinate with Design team, L3, and vendors.
  • Participate in RCA discussions and continuous improvement initiatives.

Requirements

  • BSc in Telecommunications, Computer Science, or equivalent.
  • 5–15 years of experience.
  • Hands-on experience with configuration and operations in ForgeRock CIAM.
  • Hands-on experience managing application stacks hosted on Red Hat OpenShift.
  • Log analysis using Splunk or ELK.
  • Strong SQL and database knowledge (PostgreSQL, MySQL).
  • Proficiency in Oracle WebLogic Server administration and Oracle WebCenter Sites.
  • Hands-on experience with SSO, LDAP, JBoss, Tomcat, Apache, IIS, MFA, OAuth2, OpenID Connect, and SAML.
  • Shell/Python scripting.
  • Strong learning and time management skills.
  • Ability to work independently and as part of a team.
  • Good communication skills.
  • Flexibility to work in a 24/7 environment.

Desired Qualifications

  • Basic understanding of the telecom domain and integrated applications.
  • Good understanding of web services (SOAP, REST).
  • Knowledge of deployment and maintenance of web-based applications using standard design patterns.
  • Experience with AppDynamics or similar monitoring tools.
  • Strong knowledge of the Linux command-line environment.
  • Experience in web application development and support.
  • Hands-on experience with tools such as Splunk, Dynatrace, and Grafana.
  • Experience with CI/CD tools (Jenkins, Git, etc.).
  • Ability to work under pressure in production environments.

Benefits

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Opportunity to build solutions never seen before.
  • Be challenged but not alone; join a team of diverse innovators.
  • Opportunity to craft what comes next.
  • Championing diversity and inclusion is core to values.
#Service Delivery#Technical Support#Troubleshooting#Integration#DNS
Ericsson Logo

Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Dubai, United Arab Emirates

Qualification

Bachelor

Applicants

Be an early applicant