Microsoft Data Center Technician
Technology, Data & Digital · Data, AI & Analytics · Data Engineering
In short
As a Microsoft Data Center Technician in Sydney, you will be responsible for staging, setting up, and deploying hardware, as well as performing troubleshooting and diagnostics. This role requires a high school diploma or equivalent, basic computer hardware knowledge, and at least one year of industry work experience supporting IT equipment. You will work 100% on-site and may need to work shifts, including evenings, nights, weekends, and holidays.
Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
- Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embody our culture and values.
Requirements
- High School Diploma, GED, TAFE or equivalent and basic knowledge of computer hardware and components.
- 1+ year(s) industry work experience supporting IT equipment or related technology.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Requires verification of Australian Citizenship to meet federal government security requirements, including verification of an Australian Passport.
- May require an enhanced background check conducted through the Australian Government Security Vetting Agency.
Desired Qualifications
- 2+ years' industry work experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Benefits
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
#Data Center#IT Equipment#Hardware Deployment#Troubleshooting#Diagnostics#Hardware Decommissioning#Sydney
Company
Microsoft
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Sydney, Australia
Qualification
Diploma
Applicants
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