The Job

Machine Learning Data Ops, Manager I, MLD Ops, GO-AI

Technology, Data & Digital · Data, AI & Analytics · Machine Learning · Data Engineering · Data Analysis

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In short

Amazon is hiring a Manager I for its Global Operations - AI team, focusing on Machine Learning Data Operations. This role involves leading a team of 20-25 associates, ensuring operational efficiency, driving process improvements, and developing talent within a fast-paced environment. The position requires a graduate with at least 4 years of experience, including 18 months in a team leadership role, and strong MS Office skills.

Responsibilities

  • Lead, motivate, and manage a team of 20–25 associates engaged in ML data annotation operations.
  • Ensure process deliverables per SLA and deliver on operational & qualitative KPIs.
  • Conduct regular 1:1s and team performance reviews.
  • Generate reports on team performance and SOPs, and provide actionable insights to Senior Leadership.
  • Drive continuous improvement by contributing to the development of audit methodologies, checklists, and test frameworks.
  • Translate organizational vision into actionable goals.
  • Promote a culture of continuous learning and build career development roadmaps for associates.
  • Communicate effectively with internal stakeholders (ACES, Training, Quality).
  • Collaborate with remote, multi-cultural teams to execute bar-raising initiatives.

Requirements

  • Graduate or equivalent
  • Minimum 4 years of experience, with at least 18 months as a team leader/manager
  • Proven leadership abilities with a track record of successfully managing and motivating teams.
  • Excellent verbal and written communication skills in English.
  • Very good presentation, feedback, and coaching skills.
  • Ability to observe, analyze, and identify process improvement opportunities.
  • Highly energetic & enthusiastic.
  • Ability to lead by example.
  • Hands-on experience with MS-Office, preferably MS-Excel and PowerPoint.
  • Ability to prioritize tasks, manage multiple responsibilities, and ensure deadlines are met without compromising quality.
  • Basic data handling and data interpretation skills.
  • Comfortable with 24x7 rotational shifts.
  • Knowledge of Microsoft Office products and applications, especially MS Excel & Word at an advanced level.

Desired Qualifications

  • Experience in managing critical operational processes with SLA responsibility in an ML/AI data operations environment.
  • Knowledge of databases (SQL, MySQL) and Advanced Excel; experience working with and analyzing large datasets to drive business improvements.
  • Familiarity with ML data annotation workflows, labeling tools, or AI/ML program operations.
  • Knowledge of Lean Six Sigma tools or Green Belt certification.
  • Experience working in geographically distributed, multi-cultural team environments.
  • Ability to perform ad hoc reporting, pull data from multiple systems, and translate insights into operational decisions.
  • Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Benefits

  • Opportunities to design workforce strategy and develop talent.
  • Be part of Earth's most customer-centric company.
  • Work in a fast-paced dynamic environment.
  • Work on state-of-the-art robotics for Amazon’s Fulfillment Centers.
#Corporate Operations#AI#Machine Learning#Data Operations
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Company

Amazon

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

Mumbai, India

Qualification

Undergraduate

Applicants

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