IT Support Associate, IT Services Variable
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Cybersecurity
In short
Amazon is seeking an IT Support Associate for their IT Services Team in Gurugram, India. This role involves providing technical support for Amazon employees' devices and infrastructure, managing IT operations, and ensuring system reliability. The ideal candidate has experience with various operating systems and a strong customer-service focus.
Responsibilities
- Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments.
- Direct internal and external service provider engagements to resolve support requests effectively.
- Manage routine processes like new hire onboarding, computer lifecycle management, asset management, computer imaging, hardware warranty support, and hardware recycling.
- Participate in developing and implementing processes and procedures to ensure user hardware and local service reliability and performance.
- Uphold system SLAs with a rotating On-call schedule for production support issues.
- Research, procure, vet, and deploy new hardware and software solutions.
- Excel in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance.
- Demonstrate expertise in LAN troubleshooting and hardware asset management.
- Maintain detailed documentation while handling a high volume of urgent requests.
- Display innovation, energy, and adaptability in new processes.
- Deliver hands-on IT support across all platforms.
Requirements
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Bachelor's degree or equivalent
Desired Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
#IT Services#Helpdesk#Support#Operations#IT#Engineering
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Gurugram, India
Qualification
Bachelor
Applicants
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