IT Lead Collaboration & Productivity AI

JOB DESCRIPTION

Job Description

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.

All about the role:

This role is a regional IT Lead Collaboration Solutions & Productivity AI position within Electrolux Group Solutions, with a strong focus on Microsoft 365 collaboration platforms, Copilot / Productivity AI, and responsible AI adoption across APAC & MEA.

You will play a critical role in driving measurable productivity gains for employees by owning the end-to-end Collaboration & Productivity AI landscape, including Microsoft Teams, M365 Copilot, Copilot Studio (lightweight agents), adoption programs, governance, and security alignment.

You will work closely with the Global Workplace Solutions & Collaboration Team as well as leverage the APAC MEA Employee Experience (EX) team as the regional execution and delivery force.

Key Responsibilities Summary

• Microsoft 365 Collaboration Ownership (Teams, SharePoint, OneDrive, Exchange)
• Copilot & Productivity AI rollout, governance, and adoption
• Responsible AI compliance and risk management
• Regional enablement, change management, and upskilling
• Vendor and service delivery management
• Cost, license, and lifecycle optimization

A Typical Day

Collaboration & Productivity AI Leadership

• Own and drive the regional collaboration and productivity AI strategy aligned with global standards and enterprise architecture.
• Lead APAC MEA adoption of Microsoft 365 Copilot, Copilot Chat, and emerging Productivity AI capabilities.
• Translate AI capabilities into practical, role-based productivity use cases delivering real business value.

Microsoft 365 Collaboration Excellence

• Own and support SharePoint platform–developed Power Automate flows and low-code automations, ensuring reliability, security, and alignment with collaboration and productivity use cases across APAC & MEA.
• Ensure excellence and consistency across Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and related collaboration workloads.
• Maintain and continuously improve Teams collaboration, including chat, channels, meetings, voice, video, and meeting rooms.
• Partner with global teams to adopt new M365 and collaboration roadmap features.

Productivity AI Governance & Responsible AI

• Act as the APAC MEA focal point for AI governance, ensuring alignment with Electrolux Responsible AI principles and security requirements.
• Govern Copilot usage models, data protection, compliance, and AI risk assessment processes in collaboration with global IT, security, and legal teams.
• Support and guide the use of Copilot Studio and lightweight agents, ensuring controlled, compliant experimentation and scale-up.

Adoption, Enablement & Change Management

• Design and execute AI and collaboration adoption programs, including user enablement, communications, champions networks, and upskilling initiatives.
• Partner with business stakeholders to understand productivity pain points and continuously refine solutions.
• Measure success through adoption, usage insights, and productivity outcome metrics.

Service Delivery & Vendor Management

• Ensure high-quality regional service delivery for collaboration and productivity platforms.
• Work with outsourced partners to meet operational SLAs, KPIs, and continuous improvement targets.
• Act as an escalation and decision point for complex collaboration and productivity AI topics.

Cost & Lifecycle Optimization

• Evaluate and optimize M365, Copilot, and collaboration licensing models, balancing cost efficiency and business value.
• Manage lifecycle planning for collaboration tools and AI capabilities, from pilot to scale to retirement.

Who You Are?

• Bachelor’s degree in IT, Computer Science, or a related field.
• 8–10 years of experience in Digital Workplace, Collaboration Platforms, or Productivity Solutions.
• Hands-on experience with Microsoft 365, particularly Teams and collaboration workloads.
• Strong understanding of M365 Copilot, Productivity AI concepts, or comparable AI enablement platforms.
• Experience working with enterprise governance, security, and compliance frameworks.
• Proven ability to lead cross-regional initiatives and work with global and regional stakeholders.
• Strong communication and stakeholder management skills, comfortable engaging all levels of the organization.
• Experience managing outsourced service providers and driving operational excellence.
• Growth mindset with a passion for continuous learning and emerging technologies.

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
• Attend training that helps you to work safely

Where you’ll be:

You will be based in our Bangalore office but may be required to travel other sites in APAC.

Benefit highlights:

• Flexibility of work hours (Hybrid work arrangements)
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/