The Job

Investigation Specialist

Logistics, Sales & Operations · HR & Admin · Administrative Support

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In short

Amazon India seeks analytical candidates for the Transaction Risk Management Team in Bangalore to investigate and eliminate online e-commerce risk. The role requires excellent judgment, strong problem-solving skills, and the ability to work independently while communicating effectively with internal and external stakeholders.

Responsibilities

  • Researches and evaluates facts surrounding seller transactions.
  • Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
  • Documents their actions by providing detailed annotations.
  • Communicates with external customers via phone or email during the investigation process.
  • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
  • Understands the issue and makes best use of the available resources to resolve it.
  • Systematically escalates problems or variance in the information to the relevant owners/ teams according to processes and standard.
  • Communicates with internal and external stakeholders.
  • Understands performance metrics to create analysis for driving business goals.
  • Meets predetermined and assigned productivity targets and quality standards.

Requirements

  • 1+ years of customer service experience.
  • Speak, write, and read fluently in English.
  • Experience with Microsoft Office products and applications.
  • Experience in payments or e-commerce.

Desired Qualifications

  • Excellent written and verbal communication skills.
  • Delivered strong Performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Benefits

  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
#Amazon#Risk Management#Transaction Risk#Investigation
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Bangalore, India

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