The Job

Investigation Specialist

Logistics, Sales & Operations · HR & Admin · Administrative Support

Join for updates

In short

Amazon India is looking for an Investigation Specialist to join the Transaction Risk Management Team in Bangalore. This role involves investigating and eliminating online e-commerce risks, requiring strong analytical skills, excellent judgment, and the ability to communicate effectively with internal and external stakeholders. The position is remote and full-time.

Responsibilities

  • Research and evaluate facts surrounding seller transactions.
  • Take appropriate action on investigated transactions based on standard operating procedures.
  • Document actions by providing detailed annotations.
  • Communicate with external customers via phone or email during the investigation process.
  • Communicate with internal customers and peers in person, via email, annotations, and phone.
  • Understand issues and utilize available resources for resolution.
  • Systematically escalate problems or variances to relevant owners/teams.
  • Communicate with internal and external stakeholders.
  • Understand performance metrics and create analysis for driving business goals.
  • Meet predetermined productivity targets and quality standards.

Requirements

  • 1+ years of customer service experience.
  • Fluent in English (speak, write, read).
  • Experience with Microsoft Office products and applications.
  • Experience in payments or e-commerce.
  • Demonstrated problem-solving and analytical skills.
  • Proven ability to work productively and efficiently in an independent setting.
  • Proven ability to clearly communicate with managers and associates at all levels.
  • Global perspective and solid understanding of business objectives.
  • Excellent attention to detail and work with the highest level of accuracy.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Desired Qualifications

  • Experience in the e-commerce payments space.
  • Previous trust and safety experience.
  • Experience succeeding in a customer-driven workplace.
  • Excellent written and verbal communication skills.
  • Delivered strong performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Benefits

  • Inclusive culture that empowers Amazonians.
#risk management#transaction risk#ecommerce#payments
Amazon Logo

Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Bangalore, India

Applicants

Be an early applicant