Investigation Specialist
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India is looking for an Investigation Specialist for their Transaction Risk Management Team in Bangalore. This role involves investigating and eliminating online e-commerce risks, requiring strong analytical skills, excellent judgment, and effective communication. The position is remote and full-time.
Responsibilities
- Researches and evaluates facts surrounding seller transactions.
- Takes appropriate action on investigated transactions based on established standard operating procedure and tools.
- Documents actions by providing detailed annotations.
- Communicates with external customers via phone or email during the investigation process.
- Communicates with internal customers and peers in person, via email, annotations and phone.
- Understands the issue and makes best use of available resources to resolve it.
- Systematically escalates problems or variance in the information to the relevant owners/teams.
- Understands performance metrics to create analysis for driving business goals.
- Meets predetermined and assigned productivity targets and quality standards.
Requirements
- 1+ years of customer service experience.
- Fluent in English (speak, write, and read).
- Experience with Microsoft Office products and applications.
- Willingness to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in payments or e-commerce.
- Excellent attention to detail and work with the highest level of accuracy.
Desired Qualifications
- Demonstrated problem solving and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Global perspective and solid understanding of business objectives.
- Excellent written and verbal communication skills.
- Delivered strong performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
Benefits
- Inclusive culture that empowers Amazonians.
- Workplace accommodations and adjustments for individuals with disabilities during the application and hiring process.
#risk management#e-commerce#transaction risk
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Hyderabad, India
Applicants
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