HGV Technician Supervisor - Wilstead, Bedford
Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician · Automotive Repair
In short
Are you an experienced automotive technician with leadership skills looking to step up? Volvo Trucks is hiring an HGV Technician Supervisor in Wilstead, Bedford. You will lead the workshop team, ensure high-quality service, manage customer expectations, and support technician development. This role offers competitive hourly pay, overtime, comprehensive benefits, and extensive training opportunities.
Responsibilities
- Supervise and support a team of HGV Technicians within the workshop.
- Allocate and prioritise work to ensure jobs are completed efficiently and on time.
- Oversee servicing, maintenance, inspections, and repairs of HGVs and commercial vehicles.
- Ensure all work is completed to manufacturer and company standards.
- Maintain high standards of health & safety and workshop housekeeping.
- Carry out quality checks and ensure vehicles are safe and roadworthy before release.
- Diagnose and assist with complex technical issues when required.
- Monitor workshop productivity, efficiency, and job progress.
- Liaise with service advisors, transport operators, customers, and other departments.
- Support technician training, development, and performance.
- Ensure all relevant paperwork, job cards, and maintenance records are completed accurately.
- Promote a positive, professional, and safety-focused workshop environment.
- Work closely with the team to create high levels of morale and focus for timely and quality work.
- Communicate effectively with the Workshop Controller and CSRs to ensure technicians have valid job specifications and time budgets.
- Manage customer expectations by working with each stage of the Genuine Volvo Service process.
- Maximise shift performance through effective problem-solving, coaching, and development.
Requirements
- Qualified to NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair.
- Workshop experience, ideally in trucks/buses, with some supervisory know-how.
- A strong communicator who can get the best out of a team.
- Organised, proactive, and customer-focused.
- Full UK driving licence.
- Ability to manage and motivate a team of technicians in their daily activities.
- Ability to communicate effectively at all levels, both written and verbally.
- Ability to work in an organised and methodical manner, ensuring all daily tasks are completed.
- Ability to delegate work to the appropriate personnel.
- Ability to operate GDS and Impact systems, specific to the GVS process stages.
- Basic knowledge of Microsoft Outlook.
Desired Qualifications
- HGV licence is a big plus.
Benefits
- Salary up to £24 per hour + overtime!
- 1 in 4 Saturdays @ overtime (time and a half), 0700hrs to 1200hrs.
- 32 days holiday inclusive of bank holidays rising to 37 with service.
- Auto enrolment contributory pension plan.
- Free life assurance (death in service benefit).
- Generous company pension.
- Inhouse training.
- Healthcare plan with access to dental insurance.
- Enhanced paternity/maternity leave/foster leave.
- Cycle to work scheme – save up to 42% on cost of brand new bike.
- Free eye test vouchers and contribution towards glasses.
- Employee Assistance programs.
- Discounts of up to 25% for gym memberships.
- Many discounts for family and friends including cinema tickets, flowers & gifts, experience days, tickets for West End shows, holiday and travel discounts.
- HGV Licence training.
- Electrics Level 1 & 2 training.
- E-Mobility Training (future-focused EV systems).
- Oscilloscope Diagnostics Training.
- Technicians are trained to a minimum Volvo Bronze Level.
- Opportunities to progress to Silver and Gold Level accreditation.
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Company
Volvo Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bedford, United Kingdom
Qualification
Diploma
Applicants
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