The Job

Field Service Manager GPHE

Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Process Improvement

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In short

As a Field Service Manager GPHE, you will lead and develop a team of service engineers in Houston, TX, Greenwood, IN, or Richmond, VA. This hybrid role requires a strong focus on operational excellence, customer relationships, and collaboration with sales to drive business growth and identify service opportunities.

Responsibilities

  • Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
  • Secure a strong QHSE culture within the team.
  • Develop, motivate, and mentor technicians into trusted advisors.
  • Collaborate with Sales to develop service offerings and drive the lead generation during service.
  • Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
  • Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
  • Support market regains strategies and acts as a connector between sales and technicians.
  • Ensure proper competence development and conduct employee reviews, including skills matrix updates.
  • Manage performance issues appropriately and ensure effective people management, including in remote areas.
  • Ensure the team is equipped with the right tools and resources.

Requirements

  • Post-high school technical education or an Associate’s/Bachelor’s degree.
  • 5+ years of field technical or technical /commercial sales experience.
  • Deep knowledge and experience with Alfa Laval branded products or GPHE.
  • Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
  • Strong communication and presentation skills.
  • Proficiency in English, both oral and written.
  • Solid computer and digital competence.
  • Willingness and availability to travel 50% or more, including to remote areas.

Desired Qualifications

  • Ability to travel 50% or more, including to remote areas.

Benefits

  • Healthcare, dental and vision plans.
  • A robust wellness program.
  • Generous 401(k).
  • Paid holidays.
  • Paid time off benefits.
#field service#management#team leadership#customer relations#sales#technical support#QHSE#product knowledge
Alfa Laval Logo

Company

Alfa Laval

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Houston, United States

Greenwood, United States

Richmond, United States

Qualification

Diploma, Bachelor

Applicants

Be an early applicant