English-Speaking Customer Service Representative
Retail & Consumer Services · Customer Service · Customer Support
In short
Transcom is seeking an English-Speaking Customer Service Representative in Lac, Tunisia, to join their team. This role involves providing excellent customer experience by responding to customer queries via tickets for a global digital marketplace focused on pre-loved fashion. The position offers a supportive, international environment with opportunities for growth and development.
Responsibilities
- Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible.
- Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets.
- Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.
- Rotating shifts.
Requirements
- C1 or native written and spoken proficiency in English.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Benefits
- International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one.
- Continuous development through our internal learning platforms and external training.
- Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
- 2-3 weeks training course that will introduce you to the specifics of the job.
- Modern and comfortable office and relaxing spaces to take a break.
- Flexible work schedule.
- Free taxi rides for shifts ending between 7:30PM and 11PM.
- Corporate benefits and discounts.
#Customer Service#English#CSR#Tunisia#Fashion
Company
Transcom
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lac, Tunisia
Applicants
Be an early applicant