Data Center Operations Cluster Manager, BOM - DCO
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Systems Engineering
In short
Lead and manage Data Center Operations teams across multiple facilities in the BOM region, ensuring safety, security, availability, and cost-efficiency. This senior leadership role requires extensive experience in managing large teams, implementing process improvements, and driving strategic initiatives within a fast-paced, technical environment.
Responsibilities
- Lead and supervise Data Center Managers and Engineers in installing, maintaining, and decommissioning network and server hardware.
- Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience.
- Manage team and individual performance, deliver performance reviews, and address staffing needs.
- Mentor, train, and develop career progression for direct reports and organizational members.
- Develop and improve operational best practices across the region and globally.
- Design and execute comprehensive strategic initiatives to align with organizational goals and drive operational efficiency.
- Facilitate rapid response protocols and support dynamic problem-solving initiatives.
Requirements
- 10+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, OR 2+ years of data center engineering or operations experience.
- 5+ years of defining and implementing process improvement initiatives using data and metrics.
- Experience driving internal cross-team collaboration.
- Minimum 6 years of experience in managing managers and leading large-scale teams, including performance management, talent development, and succession planning.
- Knowledge of industry standards (ISO, ITIL, SOC) and budget management.
- Proven ability to build, mentor, and retain high-performing teams in a fast-paced technical environment.
Desired Qualifications
- Bachelor's degree in engineering, management, or technology, or Master's degree or above.
- Knowledge of Lean Six Sigma and process improvement methodologies.
- Experience operating mission-critical online services.
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
Benefits
- Opportunity to work on challenging problems with a diverse team of engineers, supply chain specialists, and security experts.
- Inclusive culture that welcomes bold ideas and empowers ownership.
- Collaborate with people across AWS to deliver high standards for safety and security.
- Support for work-life harmony and flexibility.
- Employee-led and company-sponsored affinity groups promoting inclusion.
- Endless knowledge-sharing, mentorship, and career-advancing resources.
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Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Mumbai, India
Qualification
Bachelor, Master
Applicants
Be an early applicant