The Job

Customer Support Intern

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis · DevOps

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In short

Seeking a Customer Support & Repair Engineering Intern in Plano, Texas, to assist with network support, repair processes, and customer experience. The role involves applying telecommunications engineering knowledge and developing skills in AI, automation, data analysis, and troubleshooting.

Responsibilities

  • Support the analysis and resolution of telecommunications equipment, network, and service-related issues.
  • Assist with repair, incident, problem, and service-support processes.
  • Analyze operational data to identify recurring issues, trends, risks, and improvement opportunities.
  • Develop or enhance automation solutions for repetitive support and repair activities.
  • Explore practical applications of AI, machine learning, and intelligent automation in customer support operations.
  • Assist with testing, documenting, and deploying approved tools, scripts, workflows, and process improvements.
  • Maintain accurate technical documentation, dashboards, work instructions, and process records.
  • Support continuous-improvement initiatives within the Verizon customer support and repair organization.
  • Collaborate with engineering, operations, supply, quality, and customer-facing teams.
  • Prepare summaries, presentations, and recommendations for stakeholders.
  • Participate in team projects and other activities assigned by the manager or mentor.

Requirements

  • Currently pursuing a bachelor’s or master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Network Engineering, or a related technical discipline.
  • Interest in telecommunications networks, customer support, repair operations, service assurance, or technical troubleshooting.
  • Demonstrated interest or experience in AI, automation, scripting, data analysis, or workflow improvement.
  • Familiarity with one or more programming or automation languages such as Python, JavaScript, SQL, PowerShell, or equivalent tools.
  • Ability to analyze technical information, identify patterns, and communicate conclusions clearly.
  • Strong problem-solving skills, curiosity, initiative, and willingness to learn.
  • Ability to work collaboratively with technical and non-technical stakeholders.
  • Strong written and verbal communication skills in English.
  • Ability to work from or regularly attend the Ericsson office in Plano, Texas, as required by the team.
  • Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op.
  • Available for a full-time internship for 12 weeks.

Desired Qualifications

  • 2.7+ GPA or equivalent
  • Uploading an unofficial copy of your transcript

Benefits

  • Outstanding opportunity to use skills and imagination to push the boundaries of what's possible.
  • Chance to build solutions never seen before to some of the world’s toughest problems.
  • Will be challenged, but not alone; joining a team of diverse innovators.
  • Gain practical experience supporting a major telecommunications service provider.
  • Learn how customer support, repair, incident, and service-assurance processes operate.
  • Apply telecommunications engineering concepts to real operational challenges.
  • Build experience with AI and automation in an enterprise support environment.
  • Develop professional skills through mentoring, cross-functional collaboration, and project delivery.
  • Understand how Ericsson technology and services support Verizon’s network operations.
#Customer Support#Repair Engineering#Telecommunications#Internship
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Company

Ericsson

Job Posted

2 weeks ago

Employment Type

Internship

WorkMode

Hybrid

Experience Level

Entry

Locations

Plano, United States

Qualification

Bachelor, Master

Applicants

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