Customer Service Supervisor-Swedish and Danish speaking
Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research · Drug Development · Laboratory Tech
In short
WeQuel is looking for a Swedish and Danish speaking Customer Service Supervisor in Stockholm. This role involves leading customer service and order flow for a healthcare leader, ensuring reliable deliveries and customer satisfaction. Requires experience in customer service, order management, and fluency in Swedish, Danish, and English.
Responsibilities
- Order handling, follow-up and coordination of all order types
- Daily order follow-up
- Follow-up of warehouse and transportation errors
- Informing customers and taking corrective actions
- Corrective Action Reporting of damaged goods, warehouse mistakes and transportation errors
- Proactive back-order information to customers
- Handling of returns – identifying original invoice amount, aligning with return policy
- Collecting approvals and documenting in Order Attachment
- Participation in all required training and education
- Development and maintenance of good customer relations
- Close cooperation with sales representatives to secure best possible service
- Working in line with the client's Business Conduct Policy and Credo, representing the client professionally and ethically in all situations
- Sharing the workload of the department and ensuring teamwork within Customer Service
- Following and delivering agreed SLA for the department
- Committing to agreed SLA with external customers and distributors
- Contact with external customers – hospitals, private hospitals, distributors
- Contact with internal customers – Sales & Marketing, Bids & Tenders, Business Support, BI&MDM, Supply Chain Franchise Control, Supply Chain Inventory Control, Customer Solutions, Finance, Carriers and the client's affiliates
Requirements
- Documented experience within customer service and order management
- Minimum high school education
- Fluent Danish, Swedish and English – spoken and written (English fluent, Swedish and Danish reading required)
- System and computer knowledge – order system, supplier systems, MS Office
- Customer focus and service excellence
- Order management and problem resolution
- Results and performance driven, with personal ownership and accountability
- Strong sense of urgency – proactive, acts quickly on problems and opportunities
- Strong organisational and systems skills, efficient and well organised
- Integrity and Credo-based actions – builds trust
- Communicative and cooperative with customers and employees at all levels
- Service minded, patient, detail oriented and flexible
- Problem solving both long-term and at short notice, constructive and innovative
Desired Qualifications
- Experience from healthcare, medical devices or pharmaceutical industry
- Cross-functional stakeholder management
- Continuous improvement mindset
- Knowledge within bids, tenders and supply chain
- Innovation and advanced problem-solving skills
Benefits
- Opportunity to work with leading companies within healthcare, medical devices and pharmaceuticals
- Contribute to optimising processes, securing reliable deliveries and creating sustainable solutions
- Part of a consultant team that values people first
- Success is created through commitment, collaboration and development
- Flat organisation with short decision paths
- Strong sense of community
- Opportunity to influence your own development
#Customer Service#Order Management#Healthcare
Company
WeQuel
Job Posted
2 weeks ago
Expires
in 11 months
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Stockholm, Sweden
Qualification
Diploma
Applicants
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