Customer Service Specialist with German - 2 years
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support
In short
As a Customer Service Specialist with German, you will ensure a smooth and positive customer experience by managing orders, processing them accurately, and responding to inquiries. You'll collaborate with technical support and sales teams to resolve issues, adhering to company policies and service standards.
Responsibilities
- Ensure consistent and effective provision of services/information to the customer base, including order management, fulfillment, and problem-solving across telephone and mail.
- Provide and verify information for efficient order entry, ensuring contract review, price policy (SOCX), and ITC are applied correctly.
- Follow up daily on the order book to anticipate issues and satisfy customer requests.
- Proactively advise customers about potential delays or issues related to their orders.
- Check the feasibility of customer requests regarding lead times, certificates, and required documents, especially for exports.
- Apply relevant customer service procedures and processes in accordance with the Quality Management System and DAUT Policies.
- Contribute to continuous improvement by sharing issues and proposing corrective actions.
- Collaborate closely with factories, logistics teams, and internal stakeholders for smooth order fulfillment and timely deliveries.
- Handle customer complaints and coordinate with cross-functional teams for accurate and timely resolutions.
- Prioritize activities based on customer needs, business priorities, and key account requirements.
- Identify potential business opportunities through customer interactions and support the sales team.
- Develop team capabilities by training and coaching colleagues on customer service processes and best practices.
Requirements
- Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred.
- Strong written and verbal communication skills in both German and English.
- Experience in commercial roles such as technical support, pricing, or sales.
- Emphasis on attention to detail with a proactive approach.
- Ability to manage multiple priorities and work optimally under time pressure.
- Strong customer focus and commitment to service perfection.
- Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.
Benefits
- One additional Western European language would be a plus.
- ERP systems experience is preferred.
#Customer Service#German#English#Hybrid
Company
Emerson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Cluj-Napoca, Romania
Qualification
Bachelor
Applicants
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