Customer Project Manager
Technology, Data & Digital · Software & Web Development · Software Engineering · Project Management
In short
Ericsson seeks a Customer Project Manager in North Ryde, Australia, to lead complex customer programs for next-generation mobile networks and cloud solutions. The role involves managing project strategy, governance, and execution, focusing on delivering measurable business value and building trusted relationships with customers.
Responsibilities
- Manage end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality
- Define project plans, secure resources, and drive execution to successful completion
- Own project financials, including budgeting, forecasting, and cost control
- Identify and manage risks, issues, changes, and dependencies
- Lead governance and steering meetings, providing clear status and decision support
- Build strong, trusted relationships with customers, partners, and internal stakeholders
- Ensure projects meet contractual, safety, and governance requirements
- Support pre sales and transition activities, including contract preparation where required
- Drive service improvements, automation initiatives, and delivery efficiencies
- Capture lessons learned and contribute to improving project management practices
Requirements
- Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science, Industrial Engineering or equivalent)
- Project Management certification (PMP, PMI-ACP, or equivalent preferred)
- 5+ years of experience managing complex customer or delivery projects
- 3+ years of experience in Telecommunications or IT industry.
- Strong experience in resource and budget management
- Good understanding of networked systems, service delivery, and operational KPIs
- Experience working in customer-facing, contractual delivery environments
- Strong analytical, problem-solving, and decision-making capability
- Practical understanding of automation, AI models (Microsoft Co-Pilot, Glean, etc) and being able to utilise them in day to day project management practices
- Ability to align customer business needs with delivery execution
- Strong leadership and stakeholder management skills
- Confident communicator, comfortable engaging with senior customer and executive stakeholders
- Results driven, resilient, and able to manage competing priorities
- Proactive, structured, and solution oriented mindset
- Comfortable working in fast moving, multi stakeholder environments
Desired Qualifications
- Highly desirable: Experience or solid understanding of 5G Core Network Applications and/or Cloud Infrastructure, including cloud native solutions, containers, virtualization, or hyperscaler platforms.
Benefits
- Encouraging a diverse and inclusive organization is core to our values at Ericsson
- We truly believe that by collaborating with people with different experiences we drive innovation
- We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team
- Ericsson is proud to be an Equal Opportunity Employer
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Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
North Ryde, Australia
Melbourne, Australia
Qualification
Bachelor
Applicants
Be an early applicant