In short
We are seeking a Customer Project Manager to lead assigned customer projects, ensuring goals are met and customer expectations are fulfilled. This role involves project planning, execution, financial management, and customer engagement within the Telecommunication industry.
Responsibilities
- Establish project plan baseline: define scope, secure resources, and plan activities.
- Drive project execution: track activities, supervise changes, conflicts, and issues.
- Handle project finance: ensure financial system monitoring.
- Manage customer and partner engagement: build confidence and trust, ensure project progress.
- Secure delivery compliance with contractual and business case requirements.
- Mentor the project team and support their professional growth.
- Identify and drive add-on sales opportunities to improve top and bottom lines.
- Drive improvement activities related to risk assessments and risk management.
- Collaborate with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning.
- Develop business: participate in contract preparation and pre-sales meetings.
- Perform planning activities.
Requirements
- Bachelor or Master of Science in Engineering, Computer Science or Equivalent.
- Experience in Telecommunication industry.
- Demonstrable experience of at least 5 years in a customer-facing project manager role, or equivalent leadership role towards Telecom operators.
- Domain experience in Telecom BSS.
- Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Order Care.
- Certification: PMI© project manager certification (PMP) or equivalent.
- Proven problem-solving skills and good in written & spoken communication.
- Customer focused with a desire to understand business and customer needs.
- Professional attitude with solid ability to prioritize, manage time and deliver results.
- Good team player with high interpersonal skills.
- Financial Acumen & Analysis Skills.
- Customer and Market Insight.
- Project management skills acquired through training, project management experience or other experience of using project management methods.
- Experience related to project management methodologies, techniques and tools.
- Professional competence related to the project type and the nature of the project outcome.
- Experience of working within the Telecom/IS/IT industry.
- Experience working with multi-national global decentralized organizations with the ability to establish a good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
- Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.
Desired Qualifications
- Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset.
Benefits
- Outstanding opportunity to use skills and imagination to push boundaries.
- Build solutions never seen before to some of the world’s toughest problems.
- Be challenged in a supportive team of diverse innovators.
#Customer Project Manager#Project Management#Telecommunications#Riyadh#Saudi Arabia
Company
Ericsson
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Riyadh, Saudi Arabia
Qualification
Bachelor, Master
Applicants
Be an early applicant