Customer Contact Center Specialist Lithuanian Speaker (Fixed-term contract)
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support · Office Administration
In short
Electrolux Group is seeking a Lithuanian-speaking Customer Contact Center Specialist for a fixed-term contract until mid-February 2027. This role focuses on providing exceptional customer experiences across various channels, handling pre-sales, sales, product inquiries, and technical support, while also participating in cross-selling activities. The position requires strong communication and problem-solving skills in Lithuanian and English, with previous contact center experience being preferred.
Responsibilities
- Serve as a single point of contact for consumers across the 360-degree consumer journey, including pre-sales, sales, web shop, product, marketing/promo campaigns, registration support, repair, technical support, product usage, and complaints handling.
- Support customers via inbound channels such as phone, email, social media, and chat.
- Execute outbound call activities, such as callbacks after technician visits, to verify service quality and customer satisfaction.
- Create an outstanding consumer experience, characterized by low effort, delight, and inspiration.
- Cross-sell and up-sell consumables, accessories, extended warranties, spare parts, finished goods, and other Electrolux services.
- Process data using Electrolux systems and tools like Genesys, Regulus, and SAP.
- Collaborate closely with other departments (technical support, marketing, ownership solutions) and service partners.
- Actively participate in training and continuously learn and improve.
- Drive Key Performance Indicators (KPIs) and focus on quality improvement within the Contact Center.
Requirements
- Previous experience in a contact center environment (preferably 1 year).
- Consumer electronics experience is a plus.
- Strong consumer care competencies, including excellent communication skills, problem-solving abilities, and the capacity to handle stressful situations with a positive attitude.
- Trouble-shooting skills.
- Previous exposure to cross-selling in a contact center environment is an advantage.
- General knowledge of processes and IT systems used in a contact center environment.
- Excellent verbal communication and writing skills in Lithuanian.
- Good English proficiency (B1-B2 level) for training purposes.
- Russian language skills are an additional advantage.
Desired Qualifications
- Professional, reliable, and proactive demeanor.
- Team player attitude, demonstrating collaboration and support.
- Agile, reacting positively to new, unknown, or ambiguous situations and adapting accordingly.
- Demonstrates tenacity and focus, continuously striving to reach goals and overcome obstacles.
- Willingness to learn and develop.
- Customer and consumer focus at all times.
- Ability to easily create networks at different levels and functions within the organization.
Benefits
- Extensive learning and development opportunities.
- Friendly and inclusive work environment.
- Lunch/meal compensation.
- Discounts on Electrolux products.
#customer service#lithuanian#fixed-term#contact center
Company
Electrolux Group
Job Posted
2 weeks ago
Expires
in 4 months
Employment Type
Contract
WorkMode
On Site
Experience Level
Associate
Locations
Vilnius, Lithuania
Applicants
Be an early applicant