In short
Amazon is hiring a Time and Attendance Operations Administrator for the Centralized Timekeeping (CTK) team in India. This role involves managing employee time records, responding to inquiries via phone and chat, and ensuring accurate data entry to prevent payroll defects. The position requires strong attention to detail, adherence to company policies, and excellent communication skills.
Responsibilities
- Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
- Ensure accurate and timely data entry for attendance management.
- Maintain detailed records in the service case management system.
- Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
- Address HR queries using standard operating procedures and documentation.
- Take full ownership of employee cases from initial contact to resolution.
- Document process gaps and suggest service improvements.
- Communicate clearly in English through both verbal and written channels.
- Contribute to team initiatives for service enhancement.
- Maintain a strong focus on customer service.
- Report directly to the Time and Attendance Manager or designated Point of Contact.
Requirements
- 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
- Bachelor's degree or equivalent.
- 6+ months of Microsoft Office products and applications experience.
- Knowledge of Microsoft Office products and applications (especially Excel).
- Knowledge of Microsoft Office including outlook, Word, and Excel.
- Experience in confidential environments.
Desired Qualifications
- 1+ years of Microsoft Office products and applications experience.
Benefits
- Inclusive culture that empowers Amazonians to deliver the best results for our customers.
- Support for workplace accommodations for individuals with disabilities during the application and hiring process.
#Human Resources#Time and Attendance#Customer Service
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Hyderabad, India
India
Visakhapatnam, India
Qualification
Bachelor
Applicants
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