CRM Expert (Temporary)

Your role

1. Be the ambassador of C4C CRM System and its processes within TWN customer center.
2. Regular check on system behavior, reporting bugs, interaction with ERP system (SAP)
3. Regular check on data quality, data cleansing and corrections to maximize the marketing data usage
4. Leads management.
5. Reporting – prepare CRM reports
6. Continuous self-education
7. Be responsible for C4C user trainings, coaching and support.
8. Work closely with BLM and sales teams on C4C needs
9. Manage communication internally on new functionalities, train on any new C4C implementation or functions
10. Proactive communication with the CRM global team and other CRM leads worldwide
11. Support testing of C4C new releases and upgrades

To succeed, you will need

1. Working experience: 3~5 years of experience
2. A good understanding of the customer center sales and marketing dynamics.
3. Education background: Business and Management is preferred.
4. Fluency in English is a must,
5. Analytical thinking - understand the data importance
6. Good level of presentation skills

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Yangmei, Taoyuan city. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Jenny Lee

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.