Credit and Collections Specialist
Finance, Banking & Legal · Accounting & Audit · Accounts Receivable · Collections · Financial Analysis
In short
As a Junior Collections Analyst, you will support the migration of activities into the Shared Services Center (SSC). You will learn and perform core cash collection and customer account management activities in a global B2B environment, ensuring accurate records and timely payments.
Responsibilities
- Support the migration of collections activities into the SSC, including knowledge transfer and process documentation.
- Perform routine cash collection and accounts receivable activities for B2B customers.
- Contact customers professionally regarding overdue invoices, payment commitments, disputes, and account-related questions.
- Assist with investigating and resolving billing, payment, and account discrepancies in collaboration with internal stakeholders.
- Work with Billing, Treasury, Credit Management, Sales, and virtual teams across the organization.
- Use billing and collections platforms, including Zuora and Oracle, to update account information and maintain accurate records.
- Follow established procedures, service levels, and compliance requirements.
- Identify and communicate opportunities to improve process efficiency, consistency, and customer experience.
- Escalate complex or sensitive customer and account issues to the appropriate team members.
Requirements
- Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
- Basic experience in cash collection, accounts receivable, credit management, finance operations, or customer service.
- Understanding of invoicing, payments, accounts receivable, and customer account management.
- Interest in learning about Treasury and Credit Management processes.
- Familiarity with ERP, billing, or collections platforms.
- Professional written and verbal English communication skills.
- Ability to work effectively in virtual and multicultural teams.
- Strong attention to detail, organization, and willingness to learn.
- Basic analytical and problem-solving skills.
- Ability to manage priorities, meet deadlines, and follow up consistently.
- Adaptability and a positive attitude toward process migrations, new tools, and changes in ways of working.
Desired Qualifications
- Relevant experience in a B2B environment is an advantage.
- Experience with Zuora or Oracle is an advantage but not required.
Benefits
- Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
- Build solutions never seen before to some of the world’s toughest problems.
- Be challenged, but not alone; join a team of diverse innovators.
- Ericsson Mexico is certified as a Great Place to Work®.
#collections#accounts receivable#B2B#finance#billing#cash collection#customer account management#ERP#SSC#shared services
Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Mexico City, Mexico
Qualification
Bachelor
Applicants
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